Booking

Marble Zip Tours is conveniently located at the base of Marble Mountain, in the Marble Mountain Lodge, in Steady Brook, Newfoundland. We kindly ask that our guests arrive at our sales desk 15 minutes before the start of their tour to check-in. Once you’ve checked in, our tour guides will prepare a helmet and all other required equipment with you. Once you’re geared up, we’ll be ready to take you on your adventure!

Phone: 709.632.5463

Toll-free: 1.877.755.5463

Email: info@www.marbleziptours.com

Web: marbleziptours.com

Marble Zip Tours: Steady Brook, Marble Mountain, western Newfoundland, NL

Yes! We always recommend booking in advance. We book a maximum of 20 people on tour, and we often can sell out quickly. To guarantee your spot, when making your reservation, please clearly indicate which tour you’re interested in and the time that works best for you. Please call our sales desk or e-mail us info@marbleziptours.com.

The sooner you book, the better! Please note: we have a 24-hour cancellation policy, which allows you to change or cancel your tour 24 hours before the start of your tour.

Summer and holidays are the busiest time of year for us; this does not mean if you call the day of, we won’t have any spots left. It does mean that we cannot guarantee your tour preference or whether that tour time will still be available.

We will take a credit card number when booking to secure your reservations, but we will not charge your card until the day of your tour. Payment for your tour will be processed at the time of check-in. However, when booking online, your card will be charged immediately during check-out. Guests are welcome to use other methods of payment at the time of check-in. If you wish to pay with the credit card used to hold your booking, that credit card MUST be presented at check-in time. If you have a Marble Zip gift certificate, you will still need to provide your credit card details to make a reservation. Reservations are not accepted without a credit card.

Cancellations made within 24 hours before tour departure will be charged the full tour price. Cancellations for groups of 10 or more participants require a 72-hour notice, or full charges apply. ‘No-shows’ will also be charged the full tour price. Charges for cancellations and no-shows will be applied to the credit card provided.

Marble Zip reserves the right to cancel tours due to inclement weather, foreseeable hazards, insufficient bookings, or events beyond our control. In these events, full refunds will be made or alternative dates offered.

Keep in mind it is Newfoundland, and it does happen to rain every once in a while! Tours run in rain, snow, or sunshine!

This is a 365-day activity – and FYI, zipping in winter snow is just as fun (and a different experience) as fine sunshine on summer’s day.

Please check the weather and dress appropriately for your tour. Generally, the weather in the village reflects the weather on course; we can provide you with rain gear if necessary. Refunds will not be given in the event of rain.

Please consult our cancellation policy for more information.

Yes, we do; we run all year round, in all weather conditions.

Check out the photos in the gallery … winter is just as fun as summer!